Here you can find answers to some frequently asked questions. If you can’t find the answer to your question, you are welcome to email us at stonley@support.co.uk. We usually respond very quickly.
PAYMENT AND RETURNS
What payment methods do you offer?
We accept card payments, bank transfers, and cryptocurrencies.
If you would like to pay with crypto or bank transfer, please email customer service, and we will arrange it.
Support@stonley.co.uk
Can I change my order?
Absolutely. If your package has not yet been shipped, you can change your order. Please email us as soon as possible, and we will take care of it.
Do you accept returns?
Yes, as long as the products are unopened and in new condition, you can return the package. Contact our customer service, and we will send information about the return.
SHIPPING
What shipping company do you use?
We send with Royal Mail.
Where can I find my tracking number?
You can see your tracking number in the delivery email we send to you after the package has been shipped.
CBD INFORMATION
Where are your products grown?
Our products are grown in top facilities in Europe, using the very best equipment to cultivate high-quality products.
Can CBD help me with my condition?
Due to UK laws, we only sell CBD products as collector’s items. Our CBD products are not medicines and are not intended used or to cure diseases.
What is the quality of your products?
Stonley only works with top-quality products. Only the best is good enough for Stonley’s customers. We take pride in offering our customers the absolute highest quality cannabis products, and that’s what sets us apart from other cannabis companies.
Do you lab-test your products?
Of course we do. We lab-test all our products to ensure they are of top quality and that they remain below the legal limit of 0.2% THC.